1. General Provisions & Provider Information
The services presented on the SmartSoftArt platform are provided and administered in accordance with applicable laws.
Official Operator: SmartSoftArt STUDIO
Company ID / IDNO: 1026023001849
Registered Address: Republica Moldova, Ungheni, Gherman
Official Support Email: support@smartsoftart.com
2. Services & Orders
SmartSoftArt offers professional services: Web & Mobile Development, Custom Software & CRM, NVMe Web Hosting, VPS Cloud Servers, Domain Names, Cyber Security, and SEO Optimization.
3. Pricing & Payment Methods
Prices are displayed in EUR / RON. Payments are processed securely via official PayPal Europe gateway or via Bank Transfer against generated invoices.
4. Warranty & SLA Level (99.9%)
We guarantee a minimum cloud infrastructure and web hosting uptime of 99.9% annually, supported by proactive 24/7 monitoring.
5. Intellectual Property
Upon full payment for custom projects, source code usage rights are transferred to the Client as specified in the service agreement.
6. Refund & Delivery Policy
Web hosting services come with a 30-day money-back guarantee from activation date (excluding domain name registrations under ICANN policies).
7. Limitation of Liability
SmartSoftArt is not liable for disruptions caused by force majeure, major third-party cyber attacks, or user negligence regarding security credentials.
8. Governing Law & Jurisdiction
This agreement is governed by applicable European laws. Any dispute will be resolved amicably or by competent judicial courts.